School Trip Phone Repair Guide for Group Leaders in Orlando

You're leading a school group in Orlando. A student's phone is cracked, a parent is calling you about it, and you don't have time to take anyone off the itinerary to find a repair shop. Here's a practical guide to handling this efficiently.

RAD Wireless Repair is an independent mobile repair service. We are not affiliated with, endorsed by, or connected to any theme park, resort, or attraction mentioned on this page.

The Good News: You Don't Need to Leave the Hotel

RAD Wireless Repair comes to your school group's hotel. One call or text handles it. The student's phone gets repaired in the lobby or a common area while the rest of the group continues with the itinerary. No one misses activities.

Step-by-Step for Trip Leaders

1. Collect the device info — ask the student what phone model they have (exact model matters: “iPhone 14” not “the newest iPhone”)
2. Text or call RAD Wireless at 407-575-9894 — give us the model(s) and your hotel name
3. Get a quote — we confirm the price upfront so you can relay it to the student/parent
4. Schedule a time window — we work around your group's schedule (lunch break, free period, return to hotel)
5. Technician comes to the hotel — the student stays with the group; the repair gets done in the lobby

Multiple Broken Phones? We Batch Them

If several students have damage, we can handle back-to-back repairs in a single visit. Let us know the number of devices and models when you first contact us so we can allocate the right time block.

Communicating with Parents

When a parent calls about a broken device, here's a confident answer:

“We have a mobile repair service, RAD Wireless Repair, coming to our hotel to fix it. Same-day. The student won't miss any activities.”

What We Repair for School Groups

• iPhone screen replacement — all current models
• Samsung Galaxy screen repair — S and A series
• iPad screen repair — if students brought school-issued or personal iPads
• Water damage treatment — hotel pool accidents
• Battery replacement — phone dying mid-trip

Receipts for School Reimbursement

We can provide an itemized receipt suitable for school trip expense reporting. Just ask when you book.

Payment

We accept all major credit and debit cards, Apple Pay, Google Pay, and cash. Parents can pay remotely by card if needed — ask about this option when booking.

Related: School trip repair page • Disney area hotels • Emergency repair